Bad Customer Service is one of my hot buttons and what I feel is an undervalued area for many consumer and B2B tech company CEOs. As a result, it’s not considered a “core” area of the business and receives far too little attention from senior management. I’ve said in the past that not only is […]
The Microsoft Reorg – Good or Bad Idea?
By now most of you have at least heard that Microsoft has announced a long rumored major reorganization of the company. It was announced in a company-wide email from CEO Steve Ballmer. Let me say first of all that I think Mr. Ballmer takes an inordinate amount of grief. I also think that he has […]
5 Factors to Evaluate Whether You Have a Winning Corporate Culture – Video
A company culture can be an big strategic advantage if it’s perceived as highly positive – or a big disadvantage if it’s not. Building a positive corporate culture is an often discussed topic, to which there is no real “right” answer. Defining a culture is a squishy, inexact science, but that shouldn’t deter you from […]
Has the Virtual Tech Company Arrived Yet?
Suppose you go back to predictions made over the past 25 years. If those predictions were believed, we should all be independent contractors, heavily utilizing technology to work full-time from home. Many would work in temporary teams, within a virtual tech company or companies worldwide. Has it happened yet? More than one definition for the […]
Are There Any Software Segments The Cloud Won’t Swallow?
It’s become pretty clear in the last couple of years that we are heading irrevocably toward a cloud-dominated future in the software business. The evidence is irrefutable. To attempt to get a traditionally licensed PC or enterprise software business funded by an institutional investor would be a suicide mission these days. Whether it’s SaaS, PaaS, […]
