Most of us have heard some variation of the old axiom “Don’t worry about strategy, it’s all in the execution”. I often say myself that I prefer an average strategy and great execution to the opposite. But the reality is that in most cases in a tech business you need to do a pretty good […]
The Tech Industry Balancing Act: Innovation vs. Process
The question of how to balance innovation and process is an age-old management argument in companies of many types, but is especially critical in software and hardware companies. Which is more effective: a “looser” work culture which allows experimentation and “constructive failure”, thereby fostering innovation — or a more tightly-controlled environment that puts a premium […]
Should Big Company Executives Jump To Startups?
Maybe. But not if they are truly “big company” executives in their basic makeup. Of course, if you’ve spend your career to date strictly in big companies, it may be hard to tell what your true makeup is. That is really the rub. This is a jump that definitely can be made; I made […]
The Return of Customer Service?
Bad Customer Service is one of my hot buttons and what I feel is an undervalued area for many consumer and B2B tech company CEOs. As a result it’s not considered a “core” area of the business and receives far too little attention from senior management. I’ve said in the past that not only is […]
The Family Run Tech Business
If you live in the world of venture-funded companies you may not have seen many software or hardware businesses that fit the traditional definition of a “Family Business”. But the vast majority of tech companies out there aren’t funded by institutional capital. Most are started the good old fashioned way: self-funded, with an idea and […]
