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By Phil Morettini 7 Comments

Software and Hardware Customer Service

An underrated competency in software and hardware companies–which should be considered MUCH more important– is the customer service function. I suppose that’s only natural; tech companies are very focused on gaining strategic advantage via technological advances and product differentiation. Once the product is in good shape, companies tend to shift their primary focus from product […]

Filed Under: Corporate Strategy, General Management, Operations Tagged With: B2B, CEO, consumer software, cost center, customer service, customer support, hardware, high tech, maintenance, management, Product Development, product marketing, service, software, strategy, support, support costs, tech support, technical support, technology

By Phil Morettini 5 Comments

Tech Industry Strategic Advantage

How does a company compete in the long run? I’m not talking about the day-to-day stuff. What sets your company apart? What gives it a place in your software or hardware market segment that allows it to survive and hopefully, thrive? There are a lot of different terms used to describe the ability to compete.  […]

Filed Under: Business Models, Corporate Strategy, Startup/Early Stage Tagged With: business model, CEO, Competitive advantage, differential advantage, differentiation, early stage, hardware, high tech, intellectual property, IP, management, market, software, startup, strategic advantage, strategy, tech, technology, unique selling proposition, unique value propostion, usp, uvp

By Phil Morettini 3 Comments

SEO From an IT Company CEO Perspective

Digital Marketing has been the mainstream marketing method for a long time now. But Digital or Internet Marketing means different things to different people. Social media marketing, banner advertising, pay-per-click ads, email newsletters, direct email marketing, affiliate marketing, electronic press releases, etc., all fit in the digital marketing bucket. Any and all of these may […]

Filed Under: Marcom, Online Marketing, Promotion Tagged With: Bing, CEO, CXO, Google, hardware, IT Company, management, optimization, PPC, search engine optimization, seo, software

By Phil Morettini Leave a Comment

Favoritism in the High Tech Workplace

I’m going to address a topic that isn’t often discussed formally by top management within a business, certainly not out in the open: favoritism in the workplace. It’s a major topic in HR circles, I’m sure. It’s also a major topic in hushed tones around the virtual water cooler (in these hybrid work times) and […]

Filed Under: General Management, Operations Tagged With: CEO, company culture, corporate culturre, employee perception, favoritism, high tech, HR, management, nepotsim, strategy, tech, technology, workplace, workplace bias

By Phil Morettini 7 Comments

Do High Tech Acquisitions Make Sense?

I was reading a while back about one of the many proposed tech acquisitions happening at any given time, a merger between two well known technology companies. Two very major technology companies, one making a comeback from bankruptcy and the other mired in a long slump, with several years of negative predictions about their business […]

Filed Under: Business Development, Business Models, Corporate Strategy, General Management, Mergers & Acquisitions Tagged With: acquisition, business model, CEO, channel, commissions, consultant, consulting, corporate culturre, culture clash, distribution, exit strategy, growth, hardware, high tech, integration, M&A, management, market, merger, overlapping brands, people, Phil Morettini, PJM Consulting, product integration, software, strategy, tech, technology

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PJM Consulting

10644 Amberglades Lane
San Diego, CA 92130
(858)792-1062

Founded 2001
Management Consulting & Interim Executives for Software and Hardware Companies

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