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You are here: Home / Archives for customer care

By Phil Morettini 1 Comment

Pricing Fences, Promotions & 8 Deadly Sins of Customer Care

I recently got of the phone with AT&T “customer care”. It was an unusually frustrating experience, even by the standard of dealing with a multi-billion dollar corporation which has roots as a regulated utility. I had been transferred among 6 different departments over the period of a couple of days. As I write this, I’ve […]

Filed Under: B2C, Corporate Strategy, General Management, Operations Tagged With: B2B, call center, consultant, consulting, consumer software, Corporate Culture, customer care, customer service, customer support, high tech, management, marketing, Phil Morettini, PJM Consulting, SaaS, software, strategy, tech, technology

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PJM Consulting
San Diego, CA 92130
(858)792-1062

Founded 2001
Management Consulting & Interim Executives for Software and Hardware Companies

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