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By Phil Morettini 7 Comments

A Case Study in Bad Customer Service

In my opinion, the quality of a company’s customer service is BY FAR the most important ingredient of the numerous factors that go into a company brand reputation. Unfortunately, there are too many companies–even of the large, successful variety–that just don’t get it. I wrote previously about “The End of Customer Service“. Driven by cost […]

Filed Under: Corporate Strategy, Operations, Product Marketing/Management, Uncategorized Tagged With: consulting, consumer software, contract, customer centric, customer service, directv, manufacturer, marketing, Phil Morettini, PJM Consulting, policy, value

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PJM Consulting
San Diego, CA 92130
(858)792-1062

Founded 2001
Management Consulting & Interim Executives for Software and Hardware Companies

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