SaaS companies are started in many different ways. Some have a big idea, go get Angel or VC funding and start hiring executives and employees in droves. Others grow out of an existing business such as a software services company or a VAR. But what about the guy or gal that has an idea on […]
Starting Software Product Businesses Within Service Companies
The main focus of my consulting practice is on commercial software product businesses, whether traditionally licensed, mobile, open source, SaaS–or some combination of all of these. While many software product businesses are originally organized with that purpose in mind, a remarkably large number of others started in another business. Let’s take a look at software […]
What is the Best Place to Locate a Tech Company?
There are many great places in the world where software and technology companies thrive. Outside the US, India has a rich history and deep resources in software development. Brazil, China and Eastern Europe have emerged as low cost development centers. All of these areas are better know for outsourced software development services, however, and are […]
The End of Customer Service
No one answers the telephone anymore. What does this signal about the importance of customer service? At least, technology companies in the US surely don’t answer the phone. With big companies, you are either presented with an endless phone tree–“press 1 for a company directory”–or the newest innovation in communications technology: the cheerful “automated voice […]
Outsourcing Software Development Offshore
This has become a very hot topic in the last decade. I’m referring to the practice of companies in the US, and other developed countries, outsourcing software development projects to companies in lower cost, developing countries. This is a strategy that has “taken off” and has become mainstream in the software industry. Much has been […]
