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By Phil Morettini 7 Comments

Software and Hardware Customer Service

An underrated competency in software and hardware companies–which should be considered MUCH more important– is the customer service function. I suppose that’s only natural; tech companies are very focused on gaining strategic advantage via technological advances and product differentiation. Once the product is in good shape, companies tend to shift their primary focus from product […]

Filed Under: Corporate Strategy, General Management, Operations Tagged With: B2B, CEO, consumer software, cost center, customer service, customer support, hardware, high tech, maintenance, management, Product Development, product marketing, service, software, strategy, support, support costs, tech support, technical support, technology

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PJM Consulting
San Diego, CA 92130
(858)792-1062

Founded 2001
Management Consulting & Interim Executives for Software and Hardware Companies

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