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By Phil Morettini 1 Comment

Pricing Fences, Promotions & 8 Deadly Sins of Customer Care

A while back, I got off the phone with AT&T “customer care”. It was an unusually frustrating experience, even by the standard of dealing with a multi-billion-dollar corporation that has roots as a regulated utility. I had been transferred among 6 different departments over the period of a couple of days. I’d finally had enough. […]

Filed Under: B2C, Corporate Strategy, Operations Tagged With: AT&T, B2B, call center, consulting, consumer software, Corporate Culture, customer care, customer service, customer support, high tech, management, marketing, SaaS, software, strategy, tech, technology

By Phil Morettini 2 Comments

Software Product/Market Fit

Finding the right Product/Market fit is probably the most important differentiator between success and failure of a new software company or product. Yet even though this software product/market fit should be obvious, it is often glossed over in the excitement of a new enterprise. Why is this? In some cases, people don’t really want to […]

Filed Under: market research, Product Marketing/Management, SaaS, Software/Product Development, Startup/Early Stage Tagged With: AI coding tools, AI product benefits, channel sales, consultant, consulting, early stage, management, market, marketing, mobile, mobile software, open source, Product Development, product management, product marketing, Promotion, SaaS, software, startup, strategy, VC, Venture Capital

By Phil Morettini Leave a Comment

The Remote Office in Tech Sales & Marketing

The discussion on whether tech companies need remote offices has diverse opinions. While it may seem like a simple topic on the surface, the decision to spend precious resources on additional physical locations is actually quite complex. Where your opinion falls on this topic depends upon many factors. Including but not limited to: Your personal […]

Filed Under: Business Models, Corporate Strategy, Distribution Channels, sales Tagged With: B2B, channel, channel sales, direct sales, distribution, distributor, early stage, growth, hardware, high tech, market, marketing, Promotion, remote office, SaaS, sales, sales force, software, startup, strategy, tech, technology

By Phil Morettini Leave a Comment

The Shelf Life of the Tech Company CMO

This is a topic that probably isn’t debated all that much. Except for among software and hardware company CMOs & VPs of Marketing! But I think it’s an important management topic nonetheless. How long – and more importantly, how effective- the top marketing executive of your company is will tell a lot about the overall […]

Filed Under: General Management, Product Marketing/Management Tagged With: CMO, hardware, high tech, management, market, marketing, Phil Morettini, software, spencer stuart, tech, tech company CMO, technology, value chain

By Phil Morettini 5 Comments

VERY Early Stage Tech Sales & Marketing

There is a lot of different stuff written about sales and marketing, and even more specifically, tech sales & marketing. Much of it is very good. Some is awful. What I think is an under-covered and under-appreciated aspect of sales and marketing activities is the earliest stages of a technology company’s existence. In fact, these […]

Filed Under: Business Models, Corporate Strategy, Product Marketing/Management, sales, Startup/Early Stage Tagged With: B2B, business model, CEO, direct sales, distributor, early stage, hardware, high tech, market, marketing, product marketing, Promotion, sales, sales force, software, startup, strategy, tech, tech sales, tech sales & marketing, technology

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PJM Consulting

10644 Amberglades Lane
San Diego, CA 92130
(858)792-1062

Founded 2001
Management Consulting & Interim Executives for Software and Hardware Companies

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